VL
Venetia L
1 reviews | Active since May 2025
18 Dec 2025, 10:14
Refund OLD MUTUAL 0000D353BF/***
I cancel my policy with them cause they never submitted my application so I decided to go for somewhere else for policy but then September 2025 they deducted from me after I have cancel with them so I went to the branch they were gonna get back to me so I believe I gave them enough time now I want my money back please R441 plus R143 please let them refund my money asap
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Replies (3)
Old Mutual's replyOfficial
18 Dec 2025, 10:28Good day Ventia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2025, 10:28
Official
Good day Ventia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
VL
Venetia L's updateReviewer Update
18 Dec 2025, 12:47Hi good day this was told that you guys are gonna look in the matter since August 2025 up until now still investigating my matter wow just a wow
VL
Venetia L's update18 Dec 2025, 12:47
Reviewer Update
Hi good day this was told that you guys are gonna look in the matter since August 2025 up until now still investigating my matter wow just a wow
Old Mutual's replyOfficial
18 Dec 2025, 13:33We are very sorry for delay. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2025, 13:33
Official
We are very sorry for delay. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management