Refund of premiums: Old Mutual

My Retirement annuity premiums are paid via a stop order but in December 2020 I received a communication that my policy has been made paid-up due to non-receipt of premiums for September & October yet my payslip says a different story. On enquiry I was advised to reinstate the policy.

I have therefore come to a conclusion that I do not want to continue with the reinstatement of this policy as I do not understand who will have to pay for the 2 x outstanding premiums which have already gone out of my salary as a deduction as per pay-slips that have been provided to them as proof of payment.

After this policy has been made paid-up, two additional deductions have already gone through via stop order, yet no refund has been paid back to me since the account is said to be paid-up.

In light of the above, I therefore request refund of all premiums w.e.f September 2020 to January 2021 because to my understanding this policy has been cancelled.

Kind regards,