Refund of policy fees

Step 1 - request policy to be put on hold Step 2 - Old mutual does not implement and take another debit order Step 3 - Request refund Step 4 - repeat step 3 8 times with no joy. Still waiting, 71 days later I am told my refund was on a 30 day clearance schedule. Really OM? please get your story straight when trying to cover up your inefficiencies.