Refund Not Processed After Policy Cancellation

My policy with Old Mutual was cancelled, however the premium was still deducted from my account after the cancellation had already been processed. I was advised that the amount would be refunded, but to date I have not received my money.

I have followed up on this matter several times, yet the refund has still not been processed. It is extremely frustrating to have funds deducted for a policy that is no longer active, and even more concerning that the refund is taking this long without clear communication or resolution.

I kindly request that Old Mutual urgently investigate this matter and process my refund without any further delays. Customers should not have to struggle to receive money that was incorrectly deducted from their accounts.

I would appreciate immediate feedback and confirmation of when the refund will be processed.