SM
Sannie M
1 reviews | Active since Aug 2021
21 Apr 2026, 11:32
Refund my money back
I had a life cover with old mutual and I cancelled on the 17th of March and I was never refunded my money after they deducted, I send emails which were ignored, I want my money back from old mutual, I even have the cancelation letter but until today my money was never refunded
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
21 Apr 2026, 12:38Good day Sannie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Apr 2026, 12:38
Official
Good day Sannie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
22 Apr 2026, 15:29Good day Sannie,
Thank you for bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Apr 2026, 15:29
Official
Good day Sannie,
Thank you for bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management