Refund my money

I am extremely disappointed with the poor service received from Old Mutual and their financial advisor.

I requested that my policy be cancelled and reminded the advisor daily to process the cancellation. Instead of assisting professionally, I was repeatedly given excuses such as her phone had died or that she had not received a response. Despite my constant follow-ups, the cancellation was never processed.

As a result of this negligence, Old Mutual still deducted money from my account even though I had clearly requested cancellation. I have also attempted to resolve this matter directly, but to date I have not received any feedback.

It is unacceptable for a customer to suffer financially because of poor service, lack of accountability, and failure to act on repeated requests.

I am requesting:

Immediate refund of the unauthorized deduction. Written confirmation that the policy has been cancelled. Feedback regarding the conduct and negligence of the financial advisor. Assurance that no further deductions will be made.

I hope this complaint will finally receive urgent attention and be resolved promptly.