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Adele N
1 reviews | Active since Dec 2017
30 Jan 2026, 02:20
REFUND MONEY
Please note that you deducted my mother's account twice after she changed her banking details and debit order date your policy clearly states that after 2 failed payments you cancel the policy this is written in the agreement however you keep going back to people's accounts and deducting money you need to refund this immediately
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
30 Jan 2026, 08:19Good day Adele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Jan 2026, 08:19
Official
Good day Adele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Adele N's updateReviewer Update
30 Jan 2026, 08:59We will deduct two premium amounts* from your bank account on your next premium payment due date, which is 2026-01-25. If this premium collection is unsuccessful, we will cancel your contract(s).
These are
These are
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Adele N's update30 Jan 2026, 08:59
Reviewer Update
We will deduct two premium amounts* from your bank account on your next premium payment due date, which is 2026-01-25. If this premium collection is unsuccessful, we will cancel your contract(s).
These are
These are
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Adele N's updateReviewer Update
30 Jan 2026, 09:00Those are your words legally you have canceled the contract by the 25th January however proceeded to deduct after the event hence you have canceled and still went and deducted I think this means you can refund the money just as quickly
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Adele N's update30 Jan 2026, 09:00
Reviewer Update
Those are your words legally you have canceled the contract by the 25th January however proceeded to deduct after the event hence you have canceled and still went and deducted I think this means you can refund the money just as quickly
Old Mutual's replyOfficial
30 Jan 2026, 09:14Hi Adele, our team has been aware of this matter and will be in touch with you to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Jan 2026, 09:14
Official
Hi Adele, our team has been aware of this matter and will be in touch with you to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management