Refund for the money that was debited when policy was already cancelled

I had an insurance with Old mutual and I have canceled it in February 2022 and the full amount was debited I have submitted a email requesting refund to and on 07 March 2022 was told over the phone to submit my bank statement which shows my account number and and I did via email to *** and I have been doing following the follow ups over the phone and the call center agents been telling me that they are waiting for the authorizor to authorize my payment and tell me to call next day and everyday they say the same thing, can I be paid my money as I have canceled the policy and I will cancel the savings I have with the company as I am not happy with the service I have received

Policy number : ***0