SS
Sydney S

1 reviews | Active since Feb 2025

11 Jun 2025, 08:44

Refund for 4 months not paid by Old Mutual is a disgraced.

I had a policy taken with this company. I subsequently decided to cancel and inform them through their branch 4 mths ago. I have been in and out in the branch checking as to what's causes not get my refund as expected but up until now I'm being tossed from pillar to post about this legit request. To me it is pretty clear that somewhere there is a foul play. I therefore request Hellopeter to take action on my behalf and throw the reputation of this self-aaclaimed big like heaven company to refund me. I don't have wish to have any business with them regarding insurance.

Thank you

SS Simelane

The policy number whose refund has been made for the past 4 months is CE ***. Failing which I will comprl to use legal recourse of the Ombudsman.

0
Replies (2)
Old Mutual
Old Mutual's reply11 Jun 2025, 08:54
Official
Good day Sydney,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply26 Jun 2025, 11:30
Official
Dear Sydney,

This is an update informing you that this matter has been resolved.

Regards
Old Mutual Complaints Management