Refund Customer Complaint

I'm still waiting on a funeral refund from old mutual group schemes since 13th of May 2022. I have been calling them ever since they told me at the wynburg branch that it will take up to 5 working days. I keep on getting feedback that the refund is in progress, still waiting!! I have to keep contacting the client service only to get no results. It is total a total desaster, is the company still standing I ask to myself. They don't even have the desency to call me back and top of that they don't even appoligise for not getting back to me. If I don't receive feedback and get my money as promised. I will definitely cancel my policies at old mutual due to fear of failing to deliver a service as promised.