Refund

My name is Mrs Masango Contact details:***

I made a claim for my policy last year in October with old mutual,the policy was paid out but the premium still deductin from my account ,I have being *****ing this for 3 months already with the branch and everyday when im off i do the follow up with them sometime i wait for 2 hours to be assisted because their system is always offline,eventually when i think somebody will help me they will tell me we will escalate the case ,They ended up giving me the direct line *** to call the Head office, I used my airtime to call them they keep on telling me to wait for 2 weeks or someone will call me of which no one called me till today,its being almost a year now and the dedication still going through to my account.Yesterday i called and I asked to speak to the Manager Channel dropped my call ,today I asked Brandon to call. The managwr so that I can get help He dropped my call as well , why kind of service is this ????this is pathetic and and unproffesional !!! I called again Amo told me there is nothing he can do He was employed 2 months ago , I will cancel all my policy with you because no one knows what is happening there I dontbget help that I am looking for . I NEED MY MONEY BACK PLEASE!!