Refund and Cancellation

myself and my wife have been struggling to cancel a life cover with old Mutual , which was supposed to be cancelled last year already. we have spoke to numerous people in the call center and no one seems to know what needs to be done about the policies. We went to Florida Branch and was assisted by a drunk consultant whom we thought knew what he was talking about but to our surprise after the three months period we were told , we are still being billed for it. we are paying a life cover of a bond that was sold in October 2018. we have called in non stop but no one seems to assist, the last call we were told its inactive but we are still being debited. we want our money back and this is the poorest service ever I have received from OLD Mutual.