REFUND

I went to the branch to change my banking details account number & the consultant changed the whole account, since the policy was paid through the pay slip, it was also deducting from my bank account as well, meaning it was now double deduction. Since September I've been going to the branch for my refund, but I'm not getting it, they deducted the first time & I reversed it, but they came back & deducted twice. I've given them necessary documents so as to get my money back, but no one is saying anything, not even acknowledging receiving my email. I need my money.