Refund

I am absolutely appalled and disgusted by old mutuals service , I have opened up a funeral policy with OM a few months back , however I was deducted twice in one month on 2 different occasions when I tried query about this to old mutuals contact center I was expecting to get assisted and refunded almost immediately as it was a error on their side , I not just did not get assisted i couldn't even speak to a consultant as i was in the queue for almost a half an hour at a time , then decided to go in to a branch , got a refund request done then I needed to wait a month with not refund , decided to cancel the policy and demanded my money back , was at a branch numerous times but I am just being ignored, i WILL NOT RECOMMEND THIS SERVICE TO ANYONE , THIS COMPNY IS SUPPOSED TO BE A REPUTABLE AND TRUSTED BRAND BUT THIS IS ABSOLUTELY RIDICULOUS AND PATHETIC!!!! I still have not till this day received my money back!!!!! This people are *******