REFUND
On 3 May i cancelled 2 policies in the KC branch. i was paid out for the 1 yet i still was debited month end of the premium. Called numerous times to the call centre and on 3 occasions was referred to the bank for my refund. Can someone with knowledge please assist me with my query to have all policies with OM cancelled and my bank account not to be debited and my refund deposited soonest?
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 Jun 2018, 15:32Hi Dane
Thank you for the review.
We apologise for the inconvenience. We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply04 Jun 2018, 15:32
Official
Hi Dane
Thank you for the review.
We apologise for the inconvenience. We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
14 Jun 2018, 13:0510 days on since i logged the complaint and and 16 days since i first called into your call centre and a call everyday for the past working week to Kenilworth Centre to a response " i will follow up and get back to you". When you call the branch, the manager is always in meetings and the staff conveys messages that its with head office.
's update14 Jun 2018, 13:05
Reviewer Update
10 days on since i logged the complaint and and 16 days since i first called into your call centre and a call everyday for the past working week to Kenilworth Centre to a response " i will follow up and get back to you". When you call the branch, the manager is always in meetings and the staff conveys messages that its with head office.
's updateReviewer Update
14 Jun 2018, 13:0510 days on since i logged the complaint and and 16 days since i first called into your call centre and a call everyday for the past working week to Kenilworth Centre to a response " i will follow up and get back to you". When you call the branch, the manager is always in meetings and the staff conveys messages that its with head office.
's update14 Jun 2018, 13:05
Reviewer Update
10 days on since i logged the complaint and and 16 days since i first called into your call centre and a call everyday for the past working week to Kenilworth Centre to a response " i will follow up and get back to you". When you call the branch, the manager is always in meetings and the staff conveys messages that its with head office.