IM
Inocent M
1 reviews | Active since Aug 2025
07 Oct 2025, 09:30
Refund
I had an investment plan with old mutual but I decided to cancel it on early August. When I received my payslip I noticed that they are still deducting but they managed to refund it early September. When I received payslip for September I noticed that they are still deducting, till today I haven't received my refund.
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Old Mutual's replyOfficial
07 Oct 2025, 10:29Good day Innocent,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Oct 2025, 10:29
Official
Good day Innocent,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management