Refund

I went to Old mutual Savanna Mall Branch for a cancellation of my Investment Policy on 25/06/2015. All forms were completed and i waited for my refund. I did not get a confirmation of reciept so i went back again on 02/07/2015 to enquire. i was told that the system did not complete my application and that we had to do the cancellation manually. We did that! I was shocked when i was called back again on 06/07/2015 to redo the process. I resubmitted all the required documents but was told to resubmitt again on 07/07/2015. i emailed and faxed what was required but no response from. I later called to find out if they have received my documents but was told no. i lodged a complaint and was told that i would be called back but no call from them