BM
Bongeka M
1 reviews | Active since Jun 2025
27 Jun 2025, 16:01
Refund - ***
I took a funeral cover with them by May and I canceled it around June. They already took the first premium from my employer by the time of cancelation. Instead of getting refund, they took a second premium for the amount of R411. I kept on asking about my refund and I received the first one. They kept quiet about the outstanding amount and they are not responding to my emails anymore. All I need is this R411 back into my account. Thank you
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Old Mutual's replyOfficial
27 Jun 2025, 16:33Good day Bongeka,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Jun 2025, 16:33
Official
Good day Bongeka,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,