REF. NUMBER: CEB***

I am currently struggling to get my money back, someone opened up a funeral policy on my name and I was not aware of it! the deduction went off directly on Persal and I did not take note of it until I had to go through my policies that I had on my payslip that's when I saw Old Mutual premium, I went to their brunch in Bellville that was in February 2026 already. I was advice that i must open up a ***** Claim then they will investigate and get back to me but i must not stop the Premium up until they do so themselves of which i did. This policy started deducting on my Persal from 2024 and they actually stop deducting in April 2026 and I was given my last premium of which it was only one month, when i call them to ask about the rest of my money they say the investigation is still pending but no one is getting back to me. lately i have been getting calls from old mutual consultants wanting to thank me about my loyalty?? when i ask what loyalty because the only call i am waiting from them is about my ***** case and when i am going to get my money back but they always don't have an answer instead transfer me to customer service that doesn't have an answer for me also. this is soo frustrating because they did not take this time to go into my persal and take my money where I didn't even authorise them never signed any policy document and even have wrong date of birth on the people they claiming I have on that policy. I WANT MY MONEY OLD MUTUAL