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I received an sms on Friday 30 January 2015 confirming that my benefits will be paid within 24 hours. I have been calling the *** number and each time I am told that the benefits have been paid whilst this is not true. The Consultants have asked me to send them by bank statements despite the fact that my private banker has sent an e mail confirming that such monies have not been paid. I have requested to escalate this matter to the relevant manager but the Consultants refuses to give me the contact details of the Manager. When I ask for a statement to be e mailed to me I am told that this can only be done on Friday which leaves me wondering that if the payments have been done surely there should be a statement. The Consultants especially the one I dealt with yesterday 04 February was quite rude and even drop the phone down on me.