Red flags

I received a phone call in June from a financial advisor who was trying to upsell me on my current package. I decided to use the opportunity to add my daughter for a funeral cover as well. In both June and July, my premium remained unchanged meaning my addition was not recognised. I emailed Nina Stuurman on the 30th July to enquire whether the policy was active. To date I am still waiting for a response from that email. In this week, Monday, I called the office only to just miss her. I left a message requesting a call back and advised as to what my call was in connection with. I have to assume she cant be bothered with this policy. So I am wondering 1. If they cant be this bothered with administrative tasks, what will happen should I pass away and a pay out needs to happen? 2. Why should I have funeral cover for my daughter with another provider and myself with Old Mutual, doesnt it make more sense to just cancel Old Mutual and be with a provider that may value my business. I have lost faith in Old Mutual and honestly dont trust my family will have the peace of mind I am trying to ensure.