Red flag for this Company

I am very disappointed what old mutual is doing to me from June there is more than R500 that is debited from my bank account excluding my policy premium when I query that they do hide and seek and I must do the Affidavit, but for what??? While they are being told that the money that is debited it's not supposed to be debited just imagine from June until 25 September they kept on doing as they please when I go to this branch they give me excuses when I go to other Branch they blame other ones when I go to other branch sorry we are offline we can't help you why don't you go the branch where you open the from and so that they can fix their problem ... Yhoooooooo🤔