Reamogetswe Mogoka

I work for a financial institution and we had a client who had a policy with Old mutual and ceded to us, the claim was approved and paid. I called this morning requesting a POP from Kamogetswe Mogoka who is working under Hayles Hass, the extent of disrespect and blatant disregard for customer service is appalling. he placed me on hold for over 20 minutes, upon his return to the call he was extremely rude and even refused to give me an opportunity to speak and explain my frustration. When i asked for his line manager details, he flat out refused to provide the details until i threatened to complain. This type of attitude from someone in a claims environment who deals with bereaved families will be a huge reputational risk to the company. The call was placed on 10:37 this morning.