Really Disappointed

I have a basic funeral policy (final expense benefit) with old mutual since 2009 which was sold to me under the premise that my premium amount will never increase

Yesterday I received a policy letter stating i can now expect an increase. This does not make sense since there has been no increase since 2009 and now the increase premium does not bring about an increase in the payout amount.

I was on a call with the call center however after 25 MINUTES my call cut, and I was not called back - given I already confirmed my details with the consultant and was placed on hold as the consultant could not initially assist without trying to look into the matter, it was not unreasonable to have this.

I need a copy of my original signed policy that indicates the premium will potentially increase without a benefit increase and feedback on how could this policy be sold on the premise that the premium will never increase.

Please also note I was advised this policy is no longer offered and I imagine due to how it was initially packaged. The first consultant I spoke to today also advised me premiums can generally increase yearly, every 5/10 years yet was unable to advise why this policy is increasing without a benefit increase and or no previous increases.