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Nastassja N
1 reviews | Active since Apr 2022
18 May 2022, 09:31
Really Bad Customer Service
Customer service really needs to work on the services. Send cancelation letter on the 5 May, not respond from Old Mutual. Had to phone them and staying on the line for more than 10min, no answer. Only today after holding the line for 20min they assisted me to cancel my policy.
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Old Mutual's replyOfficial
18 May 2022, 09:32Dear Nastassja
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply18 May 2022, 09:32
Official
Dear Nastassja
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management