RE: RE: OMSA Twitter Complaint Handoff L1 phashuza *** - Ref. [OLCMAN***1] - Ref. [OMPC***6]

I have had a funeral policy with Old Mutual for over 3yrs. It happened that I changed the date for debiting and informed the old mutual of the changes, which they acknowledged. So I missed two payments and my policy lapsed, and was advised. Got in touch with my advisor, and was advised I could still get my policy reinstated by paying the two months' overdue premiums into an account at Nedbank, which I did. However. My policy was not updated, even though I had to make the payment. Followed up and still contacted my advisor, who came back to say they did not advise accordingly. The only way the policy can be reinstated is when they debit my account again, which was done. I received a message confirming the funds I paid for the two installments. I was promised they would be reflected in my account t after 14 working days. Till today nothing is happening. I have sent more than six emails and still no luck, nor has anyone responded Now I have been requesting my refund, for almost 3 months.