Re-instate life cover policy with old mutual

My story is too long please be patient when you read it. I have ave been old mutual life cover holder since 2012. The life cover policy is called green light. In 2023 I got a job, from my previous employer old mutual was deducting months payment on debts order ( directly from company payroll). With the new employer, the employer said they don't allow that deduction from payroll, only medical aids. I joined the new employer on 1st August 2023. I went to old mutual branch at Savannah mall in polokwane and informed the consultant my situation with the new employer. The consultant gave me forms to complete to change from debts order to stop order and even requested bank statements as a proof of owner of the bank account. I gave consultant all those information. I told the consultant that old mutual can deduct money on the 26th of every month. In September I received a call from old mutual office, the financial advisor's off which his name is Richard Moabelo. His personal assistant told me that my policy is about to elapse on the 10th of September because of OldMutual didn't find money in my account. I told the lady, there is money in my account I am suprised why there was no deduction. Month end of September there was deduction of R849 which went through, I asked why so little money because the life cover I pay R1200. I was told certain benefits from the policy are not yet active, I have been struggling to get my life cover policy active since September till December 2023. Financial advisor is not assisting me at all. I am doing follow up with old mutual on my own. 03 January 2024 all benefits on the policy elapsed. Old Mutual returned R840 back to my account. I called old mutual call center to check what is happening since I am doing everything myself. The person at contact center send me reinstate forms and medical declaration form. I completed the form and send them back on the 9th January 2024. I was told this problem will be sorted for 2 weeks. I checked with the contact center today and I was told my matter is still with under-writers. Hello Peter please help me, I have no life cover now, I need to switch my house bond but the new financial institution can't subsidies me because of problems at OldMutualSA which I have been struggling from September till today.