RE: COMPLAINT WITH OLD MUTUAL POLICIES

Dear Sir/ Maam,

I woul like to complain about a bad experience I have been having with Ol Mutual for years regarding my policy.

I took a Disability cover (myself) and funeral expense (my mother an other family members) policies with Ol Mutual in 2007. I have been paying for my policies for years.

Issue No. 1 (Policy Number: 161 472 40), Funeral Expense Premium R1 780.00 In October 2019 I realised that my Funeral Cover was no longer eucing any money from my persal (epartment of Rural Development an Lan Reform). I cosulte my Financial Adviser Ms. Zanele Ndatyana of Old Mutaul. She went an cheke an infomred me that the policy i stap deducting an will follow up on the reasons with Old Mutaul. I aske that it must be revive because I never cancelle the policy. Her manager sent an email to enquire from the hea office. They later told me it will be revive but I have to pay R17 000+ to Old Mutaul which I querie for what because I never aske for the poliy to be stopped or cancelled. Can I have assistant on this matter because I am not getting full sectisfaction on this matter.

Issue No. 2: Disability Cover I took a disability Cover for myself in 2011. I have been paying every month. I was in an accident in 2012 January. I sustaine a knee injury an authopedic tol me I was patially disable. I submitted all the necessary documents to Old Mutaul as they have requested. They also contacte my doctors for more documents an clarities which we all complyed. In 2018 I ha another accident on the same leg. I reported this to Old Mutual which they have not sent anything to enquire about.

Till todday I have not been pai or assiste. Since the first incident I have under gone more then 4 operations on the leg and I have metals on my right leg and I have been using cruches until 2018. When the weather is not right/ cold I use my crushes.

It is difficult as I am paying every month but not getting any assistance an my life will never be the same.

I woul kindly like to be assistad on this matter please.

Thanks,

Unathi *** ***