RA Policy

After the whole debacle of Old Mutual not paying out funeral cover I requested a copy of my RA policy on 22 November 2019, no response. I again emailed 28 November 2019 only to receive another automated message noting I been trying to get through telephonically only to be on hold for more than 15mins. Finally receive an email from stating the following "Thank you for your enquiry on 22 November 2019.

I have forwarded your enquiry to our Product Support department for the values as they are not available on the system due to the status of this policy (paid up)."

I would like Old Mutual to explain the above as I was informed on 09 September "you do not qualify for surrender of RA" This is very disconcerting and would like an explanation as soon as possible! Please call me between 1 - 2pm to discuss further or email me