IH
Irene H
1 reviews | Active since Sept 2013
05 Oct 2015, 11:11
RA 'paid up' yet deducting via debit order
Good day,<br> <br> I took out an RA's for both myself and my husband (at the time) and life policies for us both in in September 2010. After our divorce my ex, said he no longer could afford his RA and life policy and only HIS policies were terminated in 2012. Every month since 2010 my RA and Life policy instalments have been deducted via debit order. <br> <br> Yet in July 2015 I noticed that the only RA linked to my profile is \paid up"what has happened to my RA. In September 2015 the deduction on my bank account has now increased... so surely if Old Mutual is deducting my instalments and increasing the instalments the money must be reflecting somewhere??? <br> <br> I have raised the query in July 2015"
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Replies (1)Old Mutual's replyOfficial
05 Oct 2015, 11:36Hello IHattingh1,
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Old Mutual's reply05 Oct 2015, 11:36
Official
Hello IHattingh1,
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
