RA and credit enquiry without consent.

On the 05th of November I went to old mutual to submit documents for my RA and it was already paid up. I was told to wait 21 days for the funds to reflect but even today they haven't paid. When I call the head office for follow up I spoke to Palesa who promised to involve her manager as it's been long and no one was attending the case any more, but then when I called again and spoke to her she kept me on hold for more than 15 minutes and then hung up on me. I've been going up and down if not going to the branch it's me calling head office and the worst part is that nothing fruitful comes out of it. Another thing is that someone did a credit check on my name without me giving consent or even enquiring for a loan. Veli Mphanga the branch manager where I went to submit documents wasn't helpful when I told him about the credit enquiries that were done on my name without consent. Why is it that when we apply for policies it's easy and when I want my money I'm been sent from pillar to post. No one is giving me the correct info concerning my RA while the 21 days I was told to wait has past... somoene better give me the correct info cause am tired of staying on hold for 15 minutes before a consultant picks up and again asked to hold further more and only for them to hung up on me while I need clarity... My number is ***