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Five weeks ago, I reported a case with Old Mutual to refund me the investment money I did not know about. I completed the form and submitted all documents that were needed. When I try to follow up, same documents are sent for completion which I asked how many times should I complete these documents. I received an sms after three weeks (Monday 28 July) of laying the complaint that said my alleged ***** request is received and will receive feedback in 5 days, I am still waiting. I reached out through the whatsapp number which was a waste of time because options given did not serve the purpose. I called their non tollfree number and held until the R100 airtime I bought was depleted. I called again and this time got an agent who told me the case will take 3 months to resolve. Meanwhile the deduction for the premium I am paying is through a stop order. When I laid the complain, it was for R4000.00. Now with the August salary on 15 August a R1000.00 is deducted again. I tried logging the complaint immediately after realising the deductions with the aim that they will act fast and I won't have to get deductions anymore. I am frustrated as reaching out to Old Mutual has proven to be the most difficult exercise ever.