SM
Sinoxolo M

1 reviews | Active since Mar 2012

16 Mar 2016, 16:38

Quite unsatisfied

Due to lack of affordability, I have fallen behind on my premiums and as a result, I was told my case was handed over to Legal and I had to contact OMF to try and resolve the situation.<br> <br> I used the Whatsapp service and after I had to wait 2 weeks for a response, I received a message at 06:30 which notified me that an agent would be in contact with me regarding my account. After discussing with Latasha that I was currently hospitalised, she calculated that the money left after all my expenses were deducted had to be used to pay the loan. I was then also informed that I could only be offered a Section 58 which I was told I had to sign within 24 hours. I informed her that I was still in hospital and would be unable to go to my nearest branch and she said she would make a note of this.<br> <br> My problem is that I am not able to afford the amount she said I must pay and also I clearly said my salary varies monthly. I was told rudely I had no choice and that I must sign the documents.<br> <br> I am up to my eye***** in co-payments and yet I am being strong armed into paying. Can you not perhaps show sympathy and try to work out a reasonable payment without forcing me into singing things I do not know?

0
Replies (1)
Old Mutual
Old Mutual's reply16 Mar 2016, 18:21
Official
Hello Black_Beauty89,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Belinda Hunt

Best regards,