TM
Thulani M
1 reviews | Active since Jun 2015
22 Nov 2022, 11:41
Quick on Sales Slow on Queries
App**** for an upgrade on my Funeral Policy.
First call was an absolute failure because the consultant said they could not pick up my profile and kept getting transferred from one department to another.
Phone prompts keep starting over; requesting my ID#
E-mails not getting responded to
Hope there will also be no debit order as nothing was authorised and your consultants "cannot pick up anything"
Helpful (0)
Replies (3)0
Replies (3)TM
Thulani M's updateReviewer Update
22 Nov 2022, 11:42Website also does not allow me to log a complaint.
TM
Thulani M's update22 Nov 2022, 11:42
Reviewer Update
Website also does not allow me to log a complaint.
Old Mutual's replyOfficial
22 Nov 2022, 11:43Dear Thulani
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply22 Nov 2022, 11:43
Official
Dear Thulani
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
TM
Thulani M's updateReviewer Update
22 Nov 2022, 11:45Guess what?! Phone Got disconnected again after 17 mins, first call got disconnected after 12 minutes.
TM
Thulani M's update22 Nov 2022, 11:45
Reviewer Update
Guess what?! Phone Got disconnected again after 17 mins, first call got disconnected after 12 minutes.