Query Still not resolved

Item: Old Mutual
Rating: 1
Author: Marchelle S

I have logged a complaint and called to the call center on 16 November 2017, I am still receiving communication from Old Mutual regarding debit orders when this policy has been terminated as of 1 November 2017, can someone sort this out! Ref#: ********** 17

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

06 Apr 2018, 14:26

Dear Marchelle

I acknowledge receipt of this matter and apologise for the poor service you have experienced.

I have sent you an email and will attend to this matter on receipt of your feedback.

Kind regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's reply06 Apr 2018, 14:26

Official

Dear Marchelle

I acknowledge receipt of this matter and apologise for the poor service you have experienced.

I have sent you an email and will attend to this matter on receipt of your feedback.

Kind regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's replyOfficial

09 Apr 2018, 13:38

Dear Marchelle

I refer to my emails.

This matter will receive my further attention on receipt of your feedback.

Regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's reply09 Apr 2018, 13:38

Official

Dear Marchelle

I refer to my emails.

This matter will receive my further attention on receipt of your feedback.

Regards

Carol Olckers

Complaints Management

Best regards,