SM
Sarah M
1 reviews | Active since Sept 2025
02 Oct 2025, 10:32
Query
Old mutual please answer your phone why do I have to hold for more than 10 minutes and still not get hold of anyone? I was promised I will be called back regarding the change of banking details until today no one contacted me
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Oct 2025, 10:58Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Oct 2025, 10:58
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
SM
Sarah M's updateReviewer Update
02 Oct 2025, 11:14I am available please contact me
SM
Sarah M's update02 Oct 2025, 11:14
Reviewer Update
I am available please contact me
Old Mutual's replyOfficial
02 Oct 2025, 11:20Our team will get in touch with you soon.
Old Mutual's reply02 Oct 2025, 11:20
Official
Our team will get in touch with you soon.