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Natalia N

1 reviews | Active since May 2021

30 Jul 2021, 14:03

Quality of Service at Old Mutual - Barberton

I went to the Barberton branch of Old Mutual to request a commute of my Retirement Annuity. I was served by a young Financial Consultant, Busisiwe Zuma. What a pleasant experience. She contacted Head Office after receiving conflicting information as to whether my requested could be processed. It took several transfers before she found someone who gave her the go-ahead. She remained calm and reassured me not to stress because she would help me no matter how long it took. After more than an hour, she was able to e-mail all the necessary forms and documents. In less than 2 weeks, the funds were deposited into my account, thanks to Busi's determination. There is a dire need for professionals like her in both the private and public sectors. She exemplifies what young people can do for the future of our Country. Those contemplating to buy retirement annuities, life, home or auto policies, I strongly recommend Barberton Old Mutual, and to ask for Busisiwe Zuma,, for great service.

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Replies (1)
Old Mutual
Old Mutual's reply30 Jul 2021, 14:05
Official
Dear Natalia

Thank you for the review.

This is certainly great to hear. We will definitely share this with Busisiwe and her management team.

Thank you for taking the time to provide us with this feedback.

Regards
Thabiet Mintin
Old Mutual Complaints Management