sH
shocked H
1 reviews | Active since Jul 2012
17 Jun 2025, 12:11
Putrid service vrot
I've had the most rotten experience with your call centere regarding ***. I canceled my funeral cover 6 months ago yet I'm still being charged for it.
It's been one transfer to the next with your call centre's. Everyone is passing the buck. I'm done dealing with this putrid service . I want my monies refunded immediately I have had it calling and holding and being transferred. Your very *********** agent lenwabo made sure that I cannot speak to a manger .
Please sort this out as I am done calling . And I'm sure I will wait 11 days for a call.
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Old Mutual's replyOfficial
17 Jun 2025, 12:18Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Jun 2025, 12:18
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management