Putrid service

Good day. It has been weeks I am waiting for my payout as I left with work my funds being with Old Mutual. The claim was logged by my company in January. I have made numerous calls to the call centre with no luck and quite frustrated as I am still waiting and it's the end of the month next week while my bills are accumulating. I called in the beginning of Feb to find our what's the delay. I was told I need to call SARS which I did as there was an error hencd the tax application was declined. The date my estate was claimed for had to be the 27th Jan not the 28th Jan 2022. The consultant after I told her what the error was she friendly and told me it was submitted and I will receive the money this week Tuesday. I called again on the 26th March to find out the status and a male consultant confidently told me it has been submitted and I was expecting the money this week Tuesday. I am still waiting I called on Tuesday the 21 March to find out as I spoke to kelly who said she escalated it to the admin team. I called back again as I was concerned and worried the same error was done or it hadn't even gone anywhere as per what I discovered. I called 10 times this day with no one even calling back and I spoke to a very rude arrogant consultant named Aleemah. I re iterated and repeated to her several time as I wanted to make sure the right thing was done and I'd receive the money by today.Even asked her to repeat back what I said. She spoke to me sooo rudely and like I'm stupid. I jst wanted to make sure the right thing was done this time round. She said by yesterday they would submit to SARS which means now it should be with them to re submit for me to get my cash latest next week Tuesday the 29th March. I am still waiting patiently and anxiously and disturbingly upset not to mention disappointed as when I called last week Thursday the 16 March the consultant confidently told me it was sorted and I'd get this money this week. Now I got to spend money I don't even have to follow up again due to *********** service and rude as well as arrogant. I really hope this matter will be looked into with efficiency and care and I receive my money by Monday next week the 29th March as this has been dragging on on since February. No one calls or gives feedback I have to keep calling and follow up. I hope this matter will be resolved promptly and I get my cash to buy food for my child and pay my bills my Next week Tuesday the 29th March being the latest. My no is *** to resolve this matter