Putrid Service

Hi, My Name is Deanna Williams<br> I have been battling to get a hard copy of my policy for months now. I keep getting excuses as to why i havent received my copy. now that i would like to cancel it i get given the run around. I need so many certified documents its ridiculous, however i could open a policy online with no hassle, Old Mutual can so easily debit off your account and hand out policies like its Christmas but when you ask for something they either, dont know who you are(even after you give them your policy number), or they're 'experiencing high volumes of emails' and cant attend to you right now. I have spoken to so many consultants and for a reputable company such as Old Mutual I would think they would train their staff on how customers should be attended to.