Pure Laziness from Customer Care

The e-mail below from Old Mutual is ridiculous. I mean I have POP to sure that I made a manual payment for both amounts. If they can just adjust the payments accordingly we wouldn't have issues. Again I am not able to see all my policies on my portfolio - there was no explanation.

Good day Thank you for your request. Your reference number is CEA*** Kindly note that the premium for policy 69668P*** is R 556.48 and not R 378.83. Kind regards Old Mutual Customer Service Old Mutual Life Assurance Company (South Africa) Limited, Registration Number ***. A licensed FSP and life insurer.