Pulling teeth at Old Mutual

We app**** for a tax free investment online in the beginning of February 2023. Funds were to be transferred from a tax free account held at another bank and a Transfer-In form must be completed. I spoke to ten or more people at Old Mutual on the number ***Customer care line and nobody could help me with the form … they did not know what I was talking about.

I search the Old Mutual website and finally found the form on my own, under one of the FAQ section. After I submitted the document, an old Mutual consultant provided me with the manual of how to transfer tax free funds….. a little too late

Funds were transferred on 14 February 2023. The consultant requested the documents from the transferring bank, which we immediately provided.

By 20 February 2023 the transaction was still not completed. We spoke to M de Vos. His comments were: You should use a broker or be willing to wait a week or more if you use the online system. Whaaattt???????

Mr de Vos asked me to submit all the documents AGAIN to him as they were outstanding on the system.

My conclusion, the online application does not work and the Customer care staff are not well versed in Tax Free investments.