PUBLIC SERVANT YOU MUST BE CAREFUL WITH OLD MUTUAL

I'M VERY ANGRY & DISAPPOINTED WITH OLD MUTUAL. IN 2012 I TOOK A POLICY WITH OLD MUTUAL FOR MY COUSINS & IT WAS DEDUCTION ON STOP ORDER. IN 2013 I GOT A NEW JOB BUT STILL USING SAME PERSAL NUMBER BUT DIFFERENT PAYPOINT, MY POLICY CONTINUED DEDUCTING ON PERSAL IN 2015 I APP**** FOR PREMIER HOLIDAY, THEY GRANTED ME AND THEY REFUNDED MY MONEY EACH AND EVERY MONTH SINCE THE POLICY WAS DEDUCTING ON STOP ORDER. ON THE 24TH MARCH 2018 MY COUSIN PASSED AWAY IN A CAR ACCIDENT, I WENT TO HEAD OFFICE PINELANDS TO DO CLAIM ONLY TO FIND OUT THAT THE POLICY LAPSED IN MARCH 2017 AND THE STOP ORDER WAS CANCELLED IN 2015, I WAS SHOCKED BECUASE THIS POLICY WAS ON STOP ORDER & I THOUGHT IT WAS SAFE.

I LODGED A COMPLAINT AND THEY CAME BACK TO ME AFTER 10 DAYS AND SAID THE STOP ORDER WAS CANCELLED BY THE EMPLOYER AND I ASKED THE EMPLOYER WHY THEY CANCELLED MY POLICY WITHOUT MY AUTHORITY. THEY SENT ME THE REPORT FROM PERSAL THAT SHOWS THAT OLD MUTUAL IS THE ONE WHO CANCELLED MY STOP ORDER AND I FORWARD THAT REPORT TO THEM. UP UNTIL TODAY I DIDN'T RECEIVE ANY SOLUTION TO MY PROBLEM. ALL I WANT FROM OLD MUTUAL IS MY MONEY EVEN IF THEY PAY ME BACK THE PREMIURS I PAID TO THEM. I'M PAYING MORE THAN R2000 EVERY MONTH ( INCLUDING MY CAR INSURANCE, LIFE COVER AND FUNERAL POLICIES) TO THEM BUT THEY TREAT ME LIKE PIECE OF TRASH. PUBLIC SERVANT YOU MUST BE CAREFULLY WITH OLD MUTUAL & MUST ALWAYS CHECK YOUR PAYSLIP EVERY MONTH IF THE STOP IS STILL DEDUCTING OTHERWISE YOU WILL END UP LIKE ME.