MN
Mpho N
1 reviews | Active since Nov 2024
29 Jan 2025, 09:12
Provident funds claim
Since last year September old mutual are not willing to pay me my provident funds claim. All the documents have been sent to them. On the 14 January I received an sms saying that I must wait 3 to 5 days so that Sars can tax me but is almost 14 days now and when I call them they sad they don't know anything about that.
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Old Mutual's replyOfficial
29 Jan 2025, 09:15Good day Mpho,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your provident fund claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your provident fund claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2025, 09:15
Official
Good day Mpho,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your provident fund claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your provident fund claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management