Provident fund payment error not resolved

I submitted a claim for my provident fund on the 2nd of October with the Superfund department after leaving my employer& the process was going well as all my payments were coming through my bank account but when it came time for my provident fund the SMSes stopped after they claimed my disinvestment was complete & a tax directive has been submitted. This was on the 25th of October. A whole week went by without any communication until I decided to call them on Tuesday 5 November to find out what was going on, the agent I spoke to told me that there was a technical error with my tax directive, this meant that if I hadn’t called no one was going to pick it up & I was gonna wait for nothing. He escalated it to the technical department & said it will take 1 to 3 business days. Today is the 3rd business day & when I called them they told me that the error is still there meaning their technical team didn’t fix it. I don’t know what else to do about this because no one seems to know what to do as I keep getting apologies with zero solutions& their managers I never available. I’m frustrated as this is costing me my emotional well being . I need this issue to be resolved immediately!!!