Provident Fund Claim

I submitted a claim for my provident fund on the 9th of October 2024. Only the savings portion was paid out , I received communication on the 31st of October that the disinvestment process was complete next step would be for a tax directive to be receieved in order for payments would be made in 3-4 business working days. To this day I'm waiting for my funds. I've called endless times to do follow ups as no communication has been received since the 31st and the tax directive was received email was sent to me by one of the consultants. I've logged a complaint still no feedback. Honestly this has been the worst customer experience I have ever encountered. Everything has been done but no payments is received it's like the institution is holding my funds hostage for no particular reason . My last call today i was told an administrator actioned the account an i need to be contacted for banking details update . I never changed the bank account nor was communication sent to Old Mutual of this changes but I guess it's just another delay tactic from the institution as this was update at 09:00 it's almost end of business still no contact from them for whatever update needs to take place. At this point I've lost all hope in this institution with their lack of assistance in this regards will i ever be paid .