TM
Thami M

1 reviews | Active since Nov 2020

25 Nov 2020, 11:34

Provident fund Claim.

Hellopeter.My name is Phindile Queeneth Mbonwa my ID no ***.Every one knows that due to the Corona Pandekic most people have lost their job,obviously this has left one with dire need for extra cash.My company submitted my paperwork mid of September but I did not recieved any signal from Old Mutual that they have received these.I made a call last week on the 17th of November they told me to send the copy if my ID which I did and they told me to wait for 4 to 6 weeks for the payment.They said the had my claim but it had not been actioned.I am very sorry ,am not prepared to wait for this long.simply because on the 25th every month without fail my salary was being deducted to pay towards the Provident fund so Old Mutual would have been paying me timeously.Despite of me having explained that I need my money,Old Mutual has chosen to ignore me. I have a family to feed,I have to pay school fees for my kids they don't even call to update me what is happening it's been 2months and 2weeks nothing from Old Mutual I really need my money as soon as possible I have been waiting to much I will be very much appreciated if you can help me to get my money.My contact number *** am using my husband email address you can reply on it Regard Phindile Queeneth Mbonwa

0
Replies (2)
Old Mutual
Old Mutual's reply25 Nov 2020, 12:05
Official
Dear  Thami M

Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management 

TM
Thami M's update25 Nov 2020, 18:05
Reviewer Update
I will be very much appreciated if you can resolve as soon as possible I have been waiting for so long even now my debit orders bounce back I need my money before end if this week and I would like you to inform me about my claim
Regards
Phindile Mbonwa