MN
Mbali N
1 reviews | Active since Dec 2024
20 Dec 2024, 18:09
Provident Fund
I am utterly disgusted with the service I have received so far regarding claiming for my provident fund. I have been in contact with the Superfund Team even sending screenshots only to be reverted to your contact center where you hold till kingdom comes, I tried for 3 consecutive days to no avail. I am EXTREMELY angry and very disappointed for such a big company as you are to have such poor customer service. I AM UTTERLY DISGUSTED.
Please don't aggravate me further by sending links that only lead me back to the same issue. Fix This
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
20 Dec 2024, 18:17Good day Mbail,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Dec 2024, 18:17
Official
Good day Mbail,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MN
Mbali N's updateReviewer Update
20 Dec 2024, 18:28You shouldn't require any additional information from me please revert to the emails I have been sending to the Superfund Team, this issue has been going on for close to 2 months. Please don't anger me further, I am already angry 😡. You guys are taking me for a joke with all this being sent from pillar to post I'm using my own resources.
Do Not P**s me off. Fix This Mess
Do Not P**s me off. Fix This Mess
MN
Mbali N's update20 Dec 2024, 18:28
Reviewer Update
You shouldn't require any additional information from me please revert to the emails I have been sending to the Superfund Team, this issue has been going on for close to 2 months. Please don't anger me further, I am already angry 😡. You guys are taking me for a joke with all this being sent from pillar to post I'm using my own resources.
Do Not P**s me off. Fix This Mess
Do Not P**s me off. Fix This Mess
Old Mutual's replyOfficial
20 Dec 2024, 18:47We fully understand your frustration and can assure you that our team has been made aware of your query and will be in touch to assist.
Old Mutual's reply20 Dec 2024, 18:47
Official
We fully understand your frustration and can assure you that our team has been made aware of your query and will be in touch to assist.
Old Mutual's replyOfficial
20 Dec 2024, 19:44Our sincerest apologies again. Our team will be in touch on Monday morning to assist you.
Old Mutual's reply20 Dec 2024, 19:44
Official
Our sincerest apologies again. Our team will be in touch on Monday morning to assist you.
MN
Mbali N's updateReviewer Update
24 Dec 2024, 13:21As per above this was never done again another disappointment and poor service, I know for sure that no one will call for the next 2 days as it's public holiday. I guess I am the joke, but we shall see who has the last laugh, again I'm using my own resources to make contact with you & with this pathetic service you providing I will not be compensated. I will make sure that everyday you get a bad review until you have sorted out my issue. You guys are really taking a **** with this, for your sake I hope this is fixed before we go into the New Year. Here I thought you guys are the best, next step will be canceling any service I have with you.
MN
Mbali N's update24 Dec 2024, 13:21
Reviewer Update
As per above this was never done again another disappointment and poor service, I know for sure that no one will call for the next 2 days as it's public holiday. I guess I am the joke, but we shall see who has the last laugh, again I'm using my own resources to make contact with you & with this pathetic service you providing I will not be compensated. I will make sure that everyday you get a bad review until you have sorted out my issue. You guys are really taking a **** with this, for your sake I hope this is fixed before we go into the New Year. Here I thought you guys are the best, next step will be canceling any service I have with you.
MN
Mbali N's updateReviewer Update
30 Dec 2024, 18:23Is there someone fixing my issue no one has been in contact with me. What's going on??
MN
Mbali N's update30 Dec 2024, 18:23
Reviewer Update
Is there someone fixing my issue no one has been in contact with me. What's going on??
MN
Mbali N's updateReviewer Update
30 Dec 2024, 18:38@OldMutual please get back to me
MN
Mbali N's update30 Dec 2024, 18:38
Reviewer Update
@OldMutual please get back to me
Old Mutual's replyOfficial
30 Dec 2024, 19:07Hi there, we have followed up with our team, and they will provide you with an update via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Dec 2024, 19:07
Official
Hi there, we have followed up with our team, and they will provide you with an update via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management