DW
Danielle W
1 reviews | Active since Sept 2025
30 Sept 2025, 12:24
Provident fund
I was told to send a certified copy of my ID to them so that they can update my number, because I have a new one and I'm unable to start my claiming process. Everyday I sent emails but still they have not updated my phone number. I need my Provident why should I wait so long , but they never wait for their money when it goes off on our payslip I'm very unhappy it's almost a month that I'm waiting for my money which infact I worked hard for!
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Old Mutual's replyOfficial
30 Sept 2025, 12:33Good day Danielle W,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2025, 12:33
Official
Good day Danielle W,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management