provident fund

I was retrenched by Ellerines in december and was promised I will get my provident fund in 6weeks. when I call the call center on Monday the lady told me they didn't receive my withdrawal form. I called again and spoke to a Kevin. He told me that the form was received and they need to apply for tax and then it will go for payment. I asked him how long it will take and he said less then 2 weeks. I told him I don't have money for food and he said he will see if I can get my money sooner. last night i receive a sms from the bank saying my money is in. Thank you Kevin for keeping your promise. old mutual must employ more people like him.